CLEAR® Internet Frequently Asked Questions
Have questions about CLEAR 4G Wireless internet service? Click below to find answers to some common questions. If you still need help, feel free to give us a call at 1-877-254-7582, and a CLEAR® representative will be happy to assist you.
- What is CLEAR?
CLEAR is 4G wireless internet. CLEAR uses WiMAX 4G technology to turn entire cities into wireless internet hotspots so you can get online at home, on-the-go or both. CLEAR 4G wireless internet delivers the service you need to perform your home and mobile internet activities.
- How is CLEAR Home different from CLEAR Mobile?
The CLEAR Home Modem plugs into your home computer and the wall to deliver 4G internet. You can plug it into a wireless router to create a wireless hotspot throughout your home or bring it with you anywhere in the CLEAR coverage area, plug it in and get online. CLEAR also offers a Home Modem with wi-fi which combines the functionality of a modem and router in one device. The CLEAR USB Modem for on-the-go use is small enough to fit in your pocket. Simply plug it into your laptop and get 4G wireless internet anywhere in the CLEAR coverage area.
- Is CLEAR easy to set up?
Yes. With CLEAR, there’s no installation, no scheduling appointments and no phone lines required. You simply plug the CLEAR modem into your home computer or laptop and get online.
- How secure is the CLEAR network?
CLEAR runs on an extremely secure network using WiMAX 4G technologies. WiMAX broadcasts in a licensed spectrum using OFDM technology. This technology uses a licensed 2.5 Ghz frequency and ensures secure wireless data transmission.
- How fast is CLEAR Mobile and CLEAR Home?
CLEAR On-the-Go Internet uses 4G WiMax technology, giving you 4G speed anywhere in the CLEAR 4G coverage area. CLEAR Home uses the same technology, bringing you the same 4G service right to your home.
- Is CLEAR available in my area?
CLEAR is currently available in more than 80 cities nationwide. Check our current CLEAR coverage map to see CLEAR 4G wireless internet availability in your area.
- Can I get CLEAR internet coverage throughout my house?
Yes. By connecting your CLEAR modem to a wireless router or purchasing the CLEAR Home Modem with wi-fi, you will get a wireless internet connection throughout your house.
- What devices are compatible with CLEAR?
All CLEAR devices are specifically constructed to work with the CLEAR 4G network. Call 1-877-254-7582 to order the CLEAR home modem or the CLEAR USB modem.
- I ordered CLEAR. When do I get the equipment?
Call us at 1-877-254-7582 today to order your CLEAR package and all your equipment. If you place your order by 3:30 p.m. (EST) today, we’ll get it to you by tomorrow. Everything is shipped to you via UPS or FedEx overnight. Orders placed after 3:30 p.m. on Fridays and weekends will be shipped Monday for Tuesday delivery.
- How can I tell if my CLEAR service has been activated?
You will receive an order confirmation page once you finish the activation process. Open a browser and go to your favorite web site. If you can connect to the site, your CLEAR modem is active. If you are re-directed to the CLEAR website, there was a problem with the activation. Wait 5 minutes and check your connection. If it still won’t connect, restart your computer and check the connection or contact CLEAR at 1-888-888-3113.